Telgian Fire Safety is a worldwide provider of fire system engineering, inspections and maintenance, serving 50,000 locations annually throughout the U.S. and abroad. Since 1985, Telgian has served as a trusted partner, providing innovative solutions and keeping facilities safe, compliant and on budget.
video inspection app
dynamic survey logic
vendor SLA tracking
Telgian faced legacy systems that were reaching obsolescence and end of life, resulting in inefficiencies and duplicated effort across departments. Major pain points included inhibited scalability, lack of customization, delays with customer billing, the inability to track the success rate of SLAs with vendors and lack of overall system reliability.
They were seeking a partner who could lead them into the age of digital transformation by updating their current processes and systems.
The Joybyte team analyzed Telgian’s entire ecosystem of technologies and identified systems that were ready to be rebuilt and rearchitected. We underwent an in-depth discovery phase with Telgian to better understand their operations and processes so we could identify value streams for their business.
In addition to updating and rebuilding current systems, Joybyte also built new custom systems, like the Telgian video inspection app. Joybyte has helped Telgian increase their bottom line by limiting errors, reducing the average time and cost per inspection, lowering costs associated with training, improving accuracy of payroll data and shortening billing cycles.
“Joybyte really took the time to understand our company mission, the brand, and the people we were trying to target with our website. The team took a lot of time to ask questions so that when it came time to design, develop, and write content, they were already hitting the nail on the head.”
Senior Graphic Designer